Mercedes-Benz Sprinter Standard

What is the minimum and maximum hire duration?

The minimum hire duration is 3 hours. The maximum is 12 hours within 24 hours (driving and rest time rules for the driver).

Are there other extra charges?

If the service lasts more than 8 hours, a surcharge of 20 € applies.

How do I pay?

For transfers and hourly hire we ask for 100% prepayment by bank card or PayPal (+3.2%).

Will I incur any extra charges if my plane is delayed?

No, we monitor your flight's progress and will adjust your vehicle's arrival time accordingly, ensuring there are no extra charges for delays.

What if my flight or train delay is more than one hour?

We understand that sometimes it could happen. If you anticipate that your flight or train will be delayed by more than an hour, please notify us as soon as possible via e-mail, SMS, or phone call. Depending on vehicle availability, we can either reschedule the start of our service to a later time or cancel it without any penalty.

Are taxes, tolls and parking fees included in the price?

All taxes, bridge and road tolls, and parking fees are included in the instant online quotes provided on our website - except Eurotunnel or ferry tickets for journeys to and from the UK, which are invoiced separately at cost. For transfers between the UK and continental Europe, please make your booking at least 48 hours before the pick-up time.

What is your cancellation policy?

We will accept any cancellation without a fine if you make it at least 5 days before the pickup.

No-show: A 100% charge applies if you do not show up for the transfer.

Cancellations must be communicated via email or phone, especially if the transfer is imminent.

Can I book a transfer now and make changes or add a stop later?

Yes, you can request changes to your booking via email. If the transfer is imminent, please call us directly. Changes to your itinerary can be made free of charge. However, please note that any modifications to the route may affect the distance and, consequently, the price. Moving the pick-up to late at night or very early in the morning may also increase the price slightly.

When will I receive confirmation of my booking?

You will receive three emails confirming your booking:

1. Initial Confirmation: An automatic email confirming that your booking has been recorded by our system.

2. Booking Acceptance: An email from our manager confirming that your booking has been accepted.

3. Driver Assignment: Once a driver has been assigned to your journey, you will receive an email with the driver's name, phone number, and photo.

For your first booking on our website, you will also receive a welcome email with your login and password.

What should I do if I haven't received confirmation and my transfer is starting soon?

First, check your spam folder. If you don't find the confirmation email there, please call us at +33 7 82 30 62 95 and we will assist you promptly.

For all other conditions, please see our General Terms & Conditions.