Hourly chauffeur with car hire, for long-distance trips across France, Belgium and Europe

TERMS & CONDITIONS

How is calculated the total price of the ride?

Our price calculation logic is simple, the price per hour always remains unchanged, only the minimum hire duration changes. The farther we drive from the Paris center, the longer the minimum duration will be.
For instance, in Paris the minimum duration is three hours, in the Paris region (25 miles or 40 kilometers around Paris) the minimum duration is four hours.
If we drive to the Loire Valley Castles the minimum duration is 12 hours,
to Champagne and Normandy regions, the minimum duration is 10 hours, and so on, the price per hour remains the same, only the minimum duration changes. Check our minimum hire duration rules here.

What if I just need to go from point A to point B?

In this case, you need a one-way or return intercity taxi or private transfer, for this, you better visit our long-distance taxi & private transfers page: https://aramis-paris.com/en/long-distance-taxi-transfers

If my trip will last longer than expected?

1. Our driver will inform you at what time you should start to move back to the drop-off point to be in time and to avoid to pay the extra. We have the GPS with live traffic information, so the return trip will include also the traffic if any. If you listen to your driver and start to move back at the time he advises there will no be extra to pay even in case of delay, if not you will pay extra as described below. 
2. If you would like to extend the duration. Usually, if our driver's planning allows it, it is possible to extend the duration of the service. You will be charged per quarter of an hour. For instance, if the price per hour is 50€, you will be charged 50€/4=12.5€ per quarter of an hour. So if your trip is 15 minutes longer than expected you will pay €12.5 extra, if 30 minutes longer you will pay €25 and so on.

When the time count of service duration starts and stops? Waiting time rules.

If pick-up is in the city, the countdown of the duration of the service begins when the car arrives at the specified address on time. If the car is late time count starts at the moment of meeting with your driver. Waiting time, luggage loading and unloading time are included in the service duration. Duration time count stops when you leave the car at the arrival point and your luggage is unloaded.

If you arrive by airplane or by train, two scenarios are possible:

1. If in your booking form you indicated the flight/train arrival time:

At the airport, your driver will wait for you one hour from the moment of the flight arrival and the service duration countdown will start at the moment of meeting with your driver. At the train station, your driver will wait for you 15 minutes from the moment of the train arrival and the service duration countdown will start at the moment of meeting with your driver. In these particular cases, the waiting time is for free and is not included in the service duration.

2. If in your booking form you indicated a Pick-up time at the airport or train station:

If the time indicated in the booking form is different from the time of flight/train arrival we presume that you indicated the pick-up time. Your driver will expect to meet you on time that you indicated in your booking, this is the time of the service beginning. If your driver is late, the countdown starts at the moment of meeting with you. You will pay only for the time that you consumed. Your driver will let you know, on your mobile phone of his delay. If you are late, the waiting time will be subtracted from the service duration, and your driver will wait for you only if you let him know about your delay and that you have arrived safely. That's why it is important to provide us your valid mobile phone number with the country code and turn on your phone as soon as you landed in France.

Will I incur any extra charges if my plane is delayed?

No, we will track your plane's progress when it is in the air and send your vehicle just in time.

If my flight/train delay is more than one hour?

We know that sometimes it could happen. If before your flight departure you see that the estimated arrival time of your flight is more than one hour, let us know as soon as possible, by e-mail, SMS or phone call. Depending on whether we have available cars or not: we can postpone, move the beginning of your services to the later time or just cancel the service without any fine.

Extra charges and Tolls

Any taxes, bridge or road tolls, park tolls are included in the instant online quotes that you see on our website. Except for the UK (Great Britain), for transfers between the UK and continental Europe, the price of Euro-tunnel is not included in our online instant quote. For transfers between the UK and continental Europe, you have to make your booking at least 48 hours before the pick-up time.

What is the difference: Car with Driver Service VS Long-distance Private Taxi-Transfer?

• Car with Driver service is a service when you hire a car with a driver and pay on a per hour basis for the time this car is at your disposal for riding and for waiting for you at stops.
  During the booking process: you indicate the furthest point where you want to go and approximative addresses of stops.
  You don't have to specify the duration of each stop, you can add or remove stops during the trip.
  You can modify the minimum hire duration if you modify the furthest point of the trip: closer will decrease, further will increase it.
• In the case of private transfers and taxi services, you pay a fixed price for the ride for a certain distance between point A and point B on per mile/kilometer basis. If the short stops for restrooms and quick snacks are for free, the longer stops for sightseeing or visits are charged separately.

If you need a long-distance private transfer from point A to point B, you can book it on our web page about long-distance transfers or if you need a standard private Airport Transfer you can book it in our booking form: https://aramis-paris.com/en/booking-form
If you need a Car with Driver service for a destination not mentioned in the table with fixed prices and for distances longer than 50 miles around Paris, please ask for a quote here or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I cancel by booking?

If pickup is outside Paris region (25 miles / 40 km around Paris) we will accept any cancellation without a fine if you make it at least 24 hours before the service. If pickup is inside Paris region we accept cancellation if you make it 2 hours before the start of the service. The fine is rated 100% in case of a No-show. The cancellation must be made by e-mail or by phone if the service is about to start.

Can I modify or change my booking?

Modifications are for free: time or date of the pick-up, addresses, route and stops, number of passengers. If you change the farthest destination of your trip, it may increase or decrease the distance from Paris and therefore the minimum hire duration. Any booking change must be made by email or by phone if the service is about to start. Changes during the trip with your driver may be accepted if driver's planning allows it.

Car Type

If you book an Economy class car, we reserve the right of providing a similar or an upgraded car type if your chosen vehicle is unavailable.

When will I receive confirmation of my booking?

You will receive a welcome email containing your login and password on your first booking with us. At all, you will receive three emails.

- First: automatic email confirming that our system received your booking.

- Second: email from our manager, confirming that we accept your booking.

- Third: when the journey has been assigned to a driver, this email will contain the phone number, name and picture of your driver.

What happens if I haven’t received confirmation and my service is to start in a short time?

First of all, check your spam folder, if a confirmation e-mail is not there, please call +33 6 98 27 20 02 and we will deal with your booking as quickly as possible.